FAQ
How should I submit trade paperwork for a discount?
- Simply by contacting [email protected]
Is the valve included with the wall-mount bathroom faucet?
- Yes, rough in valve and all parts needed for installation are included
Is the valve included with the showers?
- Yes, rough in valve and all parts needed for installation are included
Doesn't the faucet come with a drain?
- Bathroom drains are sold separately
What is your return policy?
- We, do offer a 60-day return
Do you offer any warranties on your products?
- 5 years warranty, and we provide any replacement parts needed
How can I place a customized order?
- By contacting us on [email protected]
Is it possible to expedite shipping?
- Yes, but please contact us before placing the order for the approval
Is the exterior made of solid brass or just a gold finish?
- We do offer only real solid brass without any coloring or coating
What's the reasoning behind offering only express shipping?
- We exclusively utilize Free Express shipping with DHL/UPS, as standard postal services lack an advanced tracking system. Our Express shipping not only ensures a swift delivery but also empowers you to precisely track the time of your package’s delivery. This clarifies our choice to rely solely on the Express shipping method. You can track your order on our TRACK YOUR ORDER page.